Refund Policy & Instructions

100% Satisfaction Guarantee!

At 8 Hands Farm, we strive to ensure that our customers are completely satisfied with their purchases and the service we provide. We value your trust and want you to know that we stand behind our products. If, within the next 10 days, you find yourself unsatisfied with your purchase, we will be happy to offer you store credit. Our commitment is to always do right by our customers.

Order Errors or Damaged Goods

In the unlikely event that there is an error with your order, or if an item arrives damaged or spoiled and you are unable to consume it, please notify us immediately. We want to make it right for you.

Credits, Refund, & Replacements

When it comes to credits, refunds, and replacements, there are a few important notes to keep in mind. We kindly request that you inform us of any issues with your order within 24 hours of receiving it or as soon as possible. Due to the perishable nature of food items, we are unable to accept returns. However, we do offer store credit, refunds, or replacement orders for any items that are damaged or spoiled. You will be credited for the price of the product as well as any associated shipping costs.

To report any issues, please follow these instructions:

1. Gather the necessary information.
2. Provide the name of the product or order number.
3. Include a brief description of the issue. If applicable, photos are appreciated for defective or damaged items.
4. Let us know how you would like us to resolve the problem - whether you prefer a store credit, refund, or replacement order.

Note: If you are contacting us from an email address that is different from the one associated with your account, kindly include your order number.

Contact us:

Email is the quickest and most efficient way to receive assistance, and we genuinely enjoy helping our customers. You can reach us at 8handsfarm@gmail.com. Alternatively, you can give us a call at 631-494-6155. If we are unable to answer your call, please leave a message, and we will get back to you as soon as possible.

We value your feedback! Whether you have had an exceptional experience, encountered an issue, or have any questions, please don't hesitate to reach out. Your feedback and communication are vital to our ability to correct mistakes and continuously improve our services.